Privacy Policy

Introduction

unbecokcgc B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our travel services, visit our website, or interact with us in any way.

As a tour operator based in the Netherlands, we comply with the General Data Protection Regulation (GDPR), Dutch data protection laws, and other applicable privacy regulations.

Data Controller

unbecokcgc B.V. acts as the Data Controller for your personal information. Our contact details are:

Data Collection

The data we collect includes personal information that you provide to us directly, information we collect automatically when you use our services, and information we receive from third parties. We collect this information to provide you with exceptional travel services and to meet our legal obligations.

Information You Provide Directly:

• Personal details: name, address, phone number, email address, date of birth
• Travel preferences and requirements
• Passport and identification information
• Payment and billing information
• Emergency contact details
• Dietary requirements and accessibility needs
• Communication preferences

Information Collected Automatically:

• Website usage data and analytics
• IP address and device information
• Browser type and version
• Cookies and tracking technologies
• Pages visited and time spent on our website

Information from Third Parties:

• Travel insurance providers
• Accommodation and transport providers
• Payment processors
• Government agencies (for visa and travel requirements)

How We Use Your Information

We explain how we use your information for various purposes related to providing our travel services and maintaining our business operations. The use of your data is always based on a lawful basis under GDPR.

Primary Uses:

• Planning and booking your travel arrangements
• Providing customer service and support
• Processing payments and managing bookings
• Communicating important travel information
• Ensuring your safety and security during travel
• Meeting legal and regulatory requirements

Secondary Uses (with your consent):

• Sending marketing communications and newsletters
• Personalising your travel experience
• Improving our services through analytics
• Conducting customer satisfaction surveys

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Contract Performance: To fulfill our travel service contracts with you
• Legitimate Interests: For business operations, customer service, and safety
• Legal Obligation: To comply with travel industry regulations and tax laws
• Consent: For marketing communications and optional services
• Vital Interests: To protect your safety during travel emergencies

Data Sharing and Disclosure

We may share your personal information with trusted third parties who help us provide our services:

Service Providers:

• Hotels, airlines, and transport companies
• Local tour guides and activity providers
• Travel insurance companies
• Payment processors and financial institutions
• IT service providers and website hosting companies

Legal Requirements:

• Government agencies for visa and customs purposes
• Law enforcement when legally required
• Regulatory authorities in the travel industry

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to meet our legal obligations:

• Booking and Travel Data: 7 years after travel completion (for tax and legal compliance)
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months from collection
• Customer Service Records: 3 years after last interaction
• Financial Records: 7 years as required by Dutch law

After the retention period expires, we securely delete or anonymise your personal data.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

International Data Transfers

When you travel internationally, we may need to transfer your personal data to countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place:

• Transfers only to countries with adequate protection as determined by the European Commission
• Use of Standard Contractual Clauses for other transfers
• Ensuring all third-party providers meet GDPR standards

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing systems
• Regular backups and disaster recovery procedures

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us using the following information:

Complaints and Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification for significant changes
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.